At Ravello Cards, we stand behind every order we ship. This page outlines exactly what you can expect from us as a customer so you always shop with confidence and clarity.
1. Accurate Product Descriptions
We make every effort to ensure that all product descriptions, images, and details on ravellocards.com are accurate and up to date. If a product you receive significantly differs from its description on our website, please contact us at contact@ravellocards.com and we will review your case promptly.
2. Secure & Protected Payments
Every payment made on ravellocards.com is processed securely through Stripe. We accept Credit & Debit Cards, Apple Pay, and Google Pay. Your payment information is encrypted at all times and is never stored on our servers.
3. Order Processing Commitment
We are committed to processing every order within 2–4 business days. Once your order is dispatched, you will receive a confirmation email. If there is any unexpected delay with your order, we will notify you as soon as possible.
4. Worldwide Free Shipping
Every order placed on ravellocards.com qualifies for free shipping worldwide. There are no minimum order requirements and no shipping fees added at checkout — what you see is what you pay.
5. Delivery Timeframe
After dispatch, orders are estimated to arrive within 4–10 business days depending on your location. Please note that delivery times are estimates and may occasionally be affected by factors outside our control such as customs processing, public holidays, or carrier delays.
6. Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong item, please contact us at contact@ravellocards.com within 7 days of delivery. Include your order number and a clear photo of the issue. We will review your case and work with you to find an appropriate resolution in line with our Refund Policy.
7. Refunds & Returns
If you are eligible for a refund or return under our Refund Policy, we will process it in accordance with the terms outlined on that page. Refunds are issued to the original payment method used at checkout.
8. Responsive Customer Support
Our support team is available to assist you with any questions or concerns. We aim to respond to all inquiries within 1–2 business days.
9. What This Guarantee Does Not Cover
To remain transparent and in line with our store policies, please note that this guarantee does not cover:
- Delays caused by customs, postal carriers, or circumstances beyond our control
- Orders with incorrect shipping addresses provided by the customer
- Normal variations in product packaging or appearance
- Issues reported more than 7 days after confirmed delivery
Contact Us
For any concerns covered or not covered by this guarantee, please do not hesitate to reach out:
📧 contact@ravellocards.com 📍 117 E 5th Ave, Moses Lake, WA 98837, USA 🌐 ravellocards.com